- If you find your product unsatisfactory and wish to get refund, simply send/courier us the product at our Karachi Office. (178/A Block 2 PECHS, Tariq Road, Karachi).
- Once we receive the product and confirmed that the product is unused and all the tags are attached we will refund your amount via bank transfer.
- Exchange is possible within a week.
- For exchange customer must send back the parcel once parcel is received we will send you another one Rs 200 delivery charges will apply.
- If customer wants pickup and delivery both from graceup then customer will have to pay Rs 400 charges for both. (only applied in main cities)
- Used or damaged items will not be exchanged.
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